27-01-2013, 01:29 AM
Sent loads of emails, and between us we've made over 100 phone calls trying to make contact.
Now here's the paradox...
We paid Total Wargamer a visit today with a view of getting to the bottom of what's going on and if in stock pick up a few bits and brushes.
We were greeted by "Owen" (and the cat!) who was very professional and helpful. He could not help us regarding the online order as the online part is different to the shop, and they only work Monday to Friday. He checked to see if anything we ordered was in stock (1 item was).
We're none the wiser about our online order, but what was surprising was the complete contrast between the online side of the business and what happens in the shop.
If the online side was run as professionally and customer focused as those in the shop we'd not be having this discussion.
Big thanks to Owen.
Now here's the paradox...
We paid Total Wargamer a visit today with a view of getting to the bottom of what's going on and if in stock pick up a few bits and brushes.
We were greeted by "Owen" (and the cat!) who was very professional and helpful. He could not help us regarding the online order as the online part is different to the shop, and they only work Monday to Friday. He checked to see if anything we ordered was in stock (1 item was).
We're none the wiser about our online order, but what was surprising was the complete contrast between the online side of the business and what happens in the shop.
If the online side was run as professionally and customer focused as those in the shop we'd not be having this discussion.
Big thanks to Owen.